Privacy Policy

Last Updated: December 20, 2025

At SIB Financial Private Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Your Privacy Matters: We value your trust and are committed to transparent data practices. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you register and use our services:

  • Identity Information: Full name, date of birth, gender, photograph
  • Contact Information: Email address, phone number, residential address
  • KYC Documents: PAN card, Aadhaar card, voter ID, passport, driver's license
  • Financial Information: Bank account details, investment history, transaction records
  • Nominee Information: Name, relationship, contact details of nominee(s)

1.2 Automatically Collected Information

  • Device information (model, OS version, unique identifiers)
  • IP address and location data
  • App usage statistics and analytics
  • Cookies and similar tracking technologies
  • Log files and crash reports

1.3 Agent & Referral Information

If you join as an agent or refer others:

  • Referral codes and commission structure
  • Team hierarchy and performance data
  • Commission earnings and payout history

2. How We Use Your Information

2.1 Primary Purposes

  • Account Management: Create and maintain your account
  • Transaction Processing: Execute investments, withdrawals, and transfers
  • KYC Compliance: Verify your identity and comply with regulatory requirements
  • Customer Support: Respond to your queries and provide assistance
  • Communication: Send transaction confirmations, statements, and important updates

2.2 Secondary Purposes

  • Improve and personalize our services
  • Analyze usage patterns and trends
  • Detect and prevent fraud or security threats
  • Market research and product development
  • Send promotional offers (with your consent)

3. Information Sharing and Disclosure

3.1 We May Share Your Information With:

  • Service Providers: Payment gateways, KYC verification services, cloud storage providers
  • Financial Partners: Banks, gold vendors, fund managers
  • Regulatory Authorities: RBI, SEBI, tax authorities, law enforcement agencies
  • Legal Requirements: When required by law, court order, or government request

3.2 We Will NOT:

  • Sell your personal information to third parties
  • Share your data for unrelated marketing purposes without consent
  • Disclose sensitive financial information except as legally required

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: End-to-end encryption for data transmission (SSL/TLS)
  • Secure Storage: Encrypted databases with restricted access
  • Access Controls: Multi-factor authentication and role-based access
  • Regular Audits: Security assessments and vulnerability testing
  • Data Backup: Regular backups with disaster recovery procedures
  • Employee Training: Staff trained on data protection practices
Note: While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Update your profile information
  • Download your data in a portable format

5.2 Communication Preferences

  • Opt-out of promotional emails and SMS
  • Manage notification settings in the app
  • Unsubscribe from marketing communications

5.3 Data Deletion

You may request deletion of your account and personal data, subject to:

  • Settlement of all pending transactions
  • Legal retention requirements (typically 7 years for financial records)
  • Backup copies may persist for a limited period

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

  • Essential Cookies: Required for basic platform functionality
  • Performance Cookies: Help us understand how users interact with our platform
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Collect aggregate usage statistics

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

7. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services (payment gateways, social media, etc.). We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Required to provide you with services
  • Necessary to comply with legal obligations
  • Required for legitimate business purposes (fraud prevention, dispute resolution)

Financial transaction records are retained for a minimum of 7 years as per regulatory requirements.

10. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data internationally, we ensure adequate safeguards are in place, including:

  • Standard contractual clauses
  • Adequacy decisions by relevant authorities
  • Your explicit consent where required

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

  • Email notification to your registered email address
  • In-app notifications
  • Prominent notice on our website

Your continued use of our services after changes constitute acceptance of the updated policy.

12. Regulatory Compliance

We comply with:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • RBI guidelines on data protection
  • SEBI regulations (where applicable)

13. Grievance Redressal

For privacy-related concerns or complaints, please contact our Grievance Officer:

Grievance Officer Details:
Name: [Grievance Officer Name]
Email: privacy@sibfinancial.com
Phone: +91-XXXXXXXXXX
Address: [Complete Address]
Response Time: Within 30 days of receipt

14. Contact Information

For general privacy inquiries, please contact us at:

SIB Financial Private Limited
Email: privacy@sibfinancial.com
Support Email: support@sibfinancial.com
Phone: +91-XXXXXXXXXX
Address: [Your Complete Address]
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

Consent: By using SIB Financial's services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.